COVID-19 has clearly changed consumer behaviors in monumental ways, with a huge surge in online shopping and real-time chats for customer service. These changes present a major opportunity to reinvent capacity planning, reduce OpEx/CapEx, and accelerate revenue generation. 

To that end, many finance leaders like you are taking a good, hard look at everything from systems to logistics to eliminate waste and transform their strategies. Join this fast-paced, interactive webinar to learn how to make your CX program more financially efficient. You’ll discover how to:

  • Improve productivity by up to 34% through virtual-first capacity planning
  • Reduce headcount up to 25% through improved utilization
  • Reduce agent attrition and sales up to $9,000 per representative through improved virtual learning
  • Improve quality and reduce technology and facilities costs by 12% with virtual-first customer care.